Faqs

If the item is no longer on the website, feel free to reach out to our Customer Care Team - we’ll be happy to check if there’s any incoming or remaining stock in our warehouse. Just let us know the item name and size you’re looking for.

Due to the fact that a majority of our inventory is seasonal and most of our products are available in limited quantities, we generally don’t restock any products, this usually means that once an item or size is out of stock, we will no longer receive more to sell.

Occasionally we will re-order stock. If there is an item that you would like that is out of stock, we recommend checking our website frequently for the most updated inventory and item availability. You can select the Notify me when available button on the product page to join a waitlist. You will receive an email if the item is back in stock. We cannot guarantee when or if the item will be re-stocked.

If our team created a video for a product, we definitely would have shared it on our Instagram. If you don’t see a video, it just means we haven’t made one for that specific item. Unfortunately, we’re not able to provide extra pictures or videos on request.

The upcycled fabrics we repurpose are high quality textiles no longer needed or suitable for production by luxury fashion or textile companies. These fabrics may have been rejected due to overstocking and surplus production and would typically be discarded in landfills. Upcycling these beautiful fabrics gives them a second life and helps to reduce waste and environmental impact.

1. Order cancellations are not accepted.
2. There are no returns on UK and U.S. orders due to long transit times and complexities with customs.
3. All sizes on the chart are for the largest external sizes of the clothes, not your body size.
4. Our item is Asian Size, smaller than European or US size, please order 1-2 sizes up, or confirm your measurement before ordering.
5. All measurements are in cm (1cm=0.39 inch). There is 1-3cm difference according to manual measurement. Please checking the dimensions of the item, provided in the description, before purchasing an item to avoid the hassle and cost of returning an item. We offer store credit for incorrect sizing following above time frames and requirements.
6. We do our best to display product colors as accurately as possible. However, due to differences in screen displays, lighting conditions (indoor vs. outdoor), and device imaging materials, slight color variations may occur. This is a common aspect of online shopping and is not considered a product quality issue.

Our size guide is a general guideline for recommending what size we think best suits you! You can refer to here: Size Guidelines

However, please kindly note that some pieces may fit differently depending on the style, such as oversized sweatshirts which tend to run bigger than the general guidelines.

All the sizes are measured manually, so there might be a small degree of human error (2-3cm). If you are not sure about your size, we recommend you to make a measurement before making any purchase. If your size is in between two sizes, for example, between S and M, we recommend you to choose a size up.

We are always here to help you with choosing sizes, please don't hesitate to contact us so we can make sure you're satisfied with your decision.

Yes! An unboxing video is required for any complaints, refund, or return requests.

This step helps us verify and resolve any issues as efficiently and fairly as possible, while also protecting our small business from policy misuse. It also gives our team clear insight into what may have gone wrong, so we can prevent similar problems in the future.

We understand it may feel like an extra step, but it’s an important part of how we ensure a transparent and trustworthy process for everyone.

We totally understand the question - thoughtful packaging matters, and we care deeply about sustainability too.

When we first launched our business (from 2022 to mid-2024), we used wood-based cartons and premium rigid boxes. While beautiful, we soon realized they came with downsides: they were bulkier, more easily damaged during transit - especially in multi-stage international shipping - and came with a higher environmental impact due to added elements like magnets, lamination, and heavy printing.

Despite looking luxurious, these boxes are only a better option if reused many times and made from fully recyclable, uncoated materials - which, in practice, is quite rare.

So, from September 1st, 2024, we made a conscious shift to 100% recycled poly mailers. They’re lighter, more flexible, use fewer resources to produce, and reduce emissions during shipping. They also help us keep our packaging minimal, just enough to protect your item and create a lovely unboxing experience, without unnecessary waste.

We’re always open to evolving, and this choice reflects our current best balance between beauty, practicality, and responsibility.

All items that are marked Last Chance cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We understand purchasing Last Chance items can be difficult, so please contact us prior to placing your order if you have any questions.

Absolutely! Every item is brand new and carefully quality-checked before shipping.

Starting September 1st, 2024, our team made the conscious decision to remove all garment tags and paper labels. This decision was made after listening to customer feedback: many found tags uncomfortable, irritating to the skin, or simply unnecessary, as they’re often removed right after purchase.

To reduce unnecessary waste, minimize our production footprint, and avoid using extra materials (like paper hang tags, twill cords, and wood-based cartons) that often end up discarded, we’ve chosen to keep our packaging clean, simple, and mindful.

Additionally, sewn-in labels aren’t always suited to our aesthetic, especially with delicate designs, sheer or transparent materials, or refined fabrics like silk, chiffon or organza, as they can interfere with the look, feel, or finish of the piece. We want every design to be as comfortable and beautiful as intended, without distractions.

This small change helps us stay focused on what matters most: beautiful design, thoughtful craftsmanship, and your comfort.

If you ever need garment care guidance or sizing advice, we’re just a message away and happy to help.

One Last Chance means this is the final slot available - the last one we’ll make before we close the pre-order. Once it’s gone, it may take a long time to reopen a new pre-order, or it may never come back. We can’t guarantee if or when a pre-order for this style/size will be available again.

• Wash only dirty clothes to save energy, water, and the materials longevity. Wash only full loads of laundry and sort the clothing by color and wash cycle. However, remember that with delicate wash cycles the washing machine should not be full, allowing more space for the clothing.
• If you wash your clothes in the washing machine, tie any loose strings, and fasten the buttons before washing in order to prevent the material from stretching or snagging.
• If you wash clothes that are made from thin or delicate fabrics, put them in a wash bag before machine wash. 
• Remember that the temperature stated on the care label is the highest temperature that piece of clothing can take. Also, washing in lower temperatures is friendlier to the environment.
• The two most gentle washing programs are the wool and silk programs. These programs are suited for the most delicate garments as well.
• Avoid using the dryer and ironing your clothes as much as possible to save energy and give your clothes a longer lifespan. Instead, let your clothes air dry and steam them.

REPAIR

• Before throwing old clothes away, check if they are repairable.
• Please note that our buttons are sewn industrially, so we recommend reinforcing the stitches on the buttons when you start using the product. Unfortunately button detachment is not a reason for a reclamation. Luckily buttons and zippers are easily fix or replaceable. Use the spare matching button or replace all buttons to fix your garment or to give it a fresh new look. Zippers are easily fixed at your local cobbler. 
• Holes and tears can be fixed by a professional tailor or by yourself if you have the know-how.
• If you want to give your clothes a new look, you can always alter them to your liking for example by cropping the hems of your jeans or trousers, or altering the silhouette of your old coat at a seamstress.

RECYCLE

• If you have no use for your clothes, you can sell, donate, or gift your unused clothes to give them a new life.
• If your garment is beyond repair, remember to recycle it properly at your local recycling station.

We do not offer this payment method on our website. However, you have the possibility to pay in installments in our Depop store with Klarna (only if Klarna is available in the country of purchase). Not all of our products are available in the Depop store, feel free to contact us if the product(s) you'd like to purchase are not listed in our Depop store.

If your credit card is declined when trying to make a purchase on our website, please use PayPal to checkout. You also have the possibility to order in our Depop store, contact us if the product(s) you'd like to purchase are not listed in our Depop store.

We process payments in Euro (EUR). You may choose different currencies to show product prices on our website but the payments will be processed in Euro. The prices you see on our website might also be different to what you are charged on your credit card account depending on currency exchange rates and fees your bank uses.

You can track your order at parcelsapp, just enter your tracking number which should have been emailed or texted to you. If not, please contact us and we will help you track it.

If you've entered an incorrect address, please get in touch with us as soon as possible, and we'll do our best to help you correct it! Just a friendly reminder that we can only make these changes before your parcel has been shipped. After it’s on its way, it’s up to the shipping provider to determine if they can update it. If they can't make the change, the parcel may be returned to international customs for destruction or might be abandoned by the local courier in your country.

Please be aware that we cannot be held responsible for any loss or additional costs, such as package loss or reshipping fees, resulting from an incomplete or incorrect delivery address. We kindly ask that you double-check to ensure your address information is complete and accurate.

An email with tracking number will be sent to your registered email address once the order is shipped out.

If you did not receive our shipping email, kindly check the following:
1. Please check whether the email address you used to placed the order is different.
2. Please check your junk email box / spam folder.
3. Please check if the email address provided at checkout is correct.

Your items that are placed in one order can be shipped within one package or separate packages.

We cannot guarantee an exact delivery date. All shipping times are estimates and are not 100% guaranteed. Delivery may be delayed due to factors beyond our control, such as the pandemic, war, customs processes, weather conditions, or other unforeseen circumstances. Additionally, some remote cities or areas may require extra delivery time.

You may select Express Shipping at checkout or contact us before placing an order if you need rush delivery or require the item(s) by a specific date. Please note that we do not accept order cancellations, and we cannot be held responsible for any delivery delays.

The delivery time begins once an order is shipped. This does not include the processing period during which your items are prepared, manufactured, and dispatched from our warehouse. Please note that processing times may be longer during sale periods.

Ensure that your shipping address is accurate, as we are unable to redirect packages once they are in transit.

Here are additional external factors that may cause delivery delays, aside from the pandemic, war, customs processes, and weather conditions:

1. Carrier Capacity or Operational Constraints: When shipping companies experience high volumes or staffing shortages, packages can be delayed due to constrained resources or operational backlogs.

2. Labor Strikes: Strikes at transportation or postal services, ports, or warehouses can halt operations temporarily, causing extended delays.

3. Unexpected Holidays or Local Events: Periods of national, regional, or local celebrations or events can disrupt the normal flow of shipments, particularly if carriers, warehouses, or highways are closed.

4. Regulatory or Compliance Changes: Sudden changes in import/export regulations, new taxes, or required documentation can slow down logistics procedures, even if we have no control over these changes.

Our first recommendation is to provide your work address during checkout, an address where someone will be available to receive the package during work hours, or a PO Box number. If the first delivery attempt fails, the courier company will contact you. If you are unable to receive the delivery, please reach out to the shipping company as soon as possible to resolve the issue.

If your parcel is lost in transit, please contact our Customer Support team immediately. If the tracking status indicates that the parcel has been delivered but you have not received it, please provide us with proof of the lost parcel issued by your local shipping service or post office, along with your order information, at info@amonbelamour.com. Upon verification, we will send you a replacement package free of charge.

However, if you are unable to provide the required documents proving the loss after the tracking information is marked as 'Delivered' to the shipping address you provided, we cannot be held responsible for stolen or lost package(s).

Returns are welcome under specific conditions for all orders if they are postmarked within 3 days of delivery. Please note that UK and US orders are final sale and cannot be refunded, returned, or exchanged.

• 3 days of the item(s) being delivered to you
• Returns form filled out and included in returns package
• Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
• Cost of return postage is payable by the customer.

We reserve the right to refuse return of an item if we believe it is not in the original condition as it was shipped. Any returns that do not meet these requirements will be returned at the customers expense.

Visit our Returns page for more information.

We're unable to accept order cancellations as we process all orders immediately. We kindly invite you to click here to learn why we’re unable to accept order cancellations.

However, if you need to make any changes to an unshipped order, please email our Customer Service or message our emergency line (Instagram/WhatsApp) for assistance within 2 hours of placing it — we’ll do our best to help. After that window, we’ll still try, but can’t promise changes if your order is already being processed.

Please message us or send an email to info@amonbelamour.com with the following information if you want to make a return:
Full Name:
Order Number:
Email Address:
Item you want to return:
Reason for Return (please choose one of the following):
a. Incorrect color (e.g., the dress is available in two color options: Pink and White. If you ordered Pink but received White, please provide a video).
b. Incorrect size (e.g., if you ordered size S but received an item labeled size M, please provide a video).
c. Faulty item (please provide photos and an unboxing video).

Our Return Policy does not accept returns for the following reasons: the item does not fit, the item does not meet expectations, the style does not suit personal taste, a change of mind, delays in delivery, or items that are no longer needed,…

Please contact us for return address and do not return to the address on the package!

Basically, all sold items are non-returnable, non-exchangeable and non-refundable unless valid reason(s) and evidence are given. If you have any problems with your purchase, kindly immediately contact us at info@amonbelamour.com or Instagram inbox @amonbelamour.

To request a return, please notify us by email within 3 days of receiving your item and obtain our confirmation before sending it back. Returned item(s) must be in their original condition and sent back within 3 business days with a valid tracking number. Otherwise, we may not be able to identify your return package.

Please keep in mind that we reserve the right to reject returned items that do not meet our requirements. In such cases, the package will be returned to you. Depending on the terms of the shipping service, you may be required to pay an additional fee to receive your return package.

We do not accept returns due to incorrect size selection. To avoid such issues, please carefully read the item description and refer to the Size Chart before placing an order. Our clothing is in Asian sizes, which differ from US, EU, UK, and AU sizes. We also provide a Size Guide at the product page to help you measure your body accurately.

Sizes may vary between styles, and each item follows its own Size Chart. Be sure to compare the item's measurements to your own, as manual measurements can vary by ±1–3 cm. This will help you find the best fit before ordering.

If you are between sizes or unsure, consider going one size larger, then you can work with a tailor for a customized fit. A skilled tailor can make subtle adjustments so the item looks like it was made just for you.

Additionally, in line with our environmental policy, we do not support fast fashion practices (such as ordering, trying on, and returning items) and aim to minimize the environmental impact of unnecessary shipping.

We sincerely regret that we are unable to process size exchanges due to the pre-order nature and limited stock of our merchandise.

Please ensure you check the Size Chart before placing your order, or contact us for assistance. Each of our garments includes a detailed Size Guide to help our valued customers avoid this type of inconvenience.

Our team has carefully measured each item and included detailed comments in the product descriptions. Therefore, buyers assume full responsibility for selecting products that may be too small or too large.

We hope this does not happen, and we do apologize if you receive a damaged item. Please contact customer service within 48 hours of delivery so we may help resolve this!

Once we have received the item back and it has been checked, we will refund you the original amount minus (initial shipping costs + initial Duties & Taxes of your country + 40% China's Customs Import Tax). If you received free shipping, please note that our standard shipping costs will be deducted from the amount for any returned items.

This may be frustrating news, and it’s understandable if you feel this way. After all, giant companies like Zara, H&M offer free returns. Why shouldn’t we do the same to remain competitive?

The reasons for our policy are as follows:

1. Reverse Logistics Costs

Reverse logistics is the process of handling returned items and determining the best course of action for them. For larger companies, this can be fairly manageable, as their extensive warehouses can typically accommodate both forward and reverse logistics efficiently. However, for smaller businesses, it can be time-consuming and costly. These additional expenses can be tough to absorb without having to raise prices across the board.

2. Environmental Impact

Many large companies that offer free returns often face challenges in hiring enough staff to inspect each returned item. In fact, the costs of processing these returns can sometimes exceed the expenses associated with disposing of them. Each year, approximately 5 billion tons of returns end up in landfills, contributing to pollution on our planet. Unfortunately, the environmental impact doesn't stop there.

When carriers transport an item both ways, the environmental impact effectively doubles with each purchase. Considering how many people buy multiple items with the intention of returning one, this can lead to significant environmental costs. It's important for us to be mindful of these impacts as we shop.

Due to the reasons mentioned above, we currently do not offer free returns. We genuinely care about the environment and prefer to keep our prices reasonable rather than passing on the costs of reverse logistics.

We truly appreciate your interest in our products! Before you place an order, we kindly ask that you take a moment to carefully consider your decision. We take great pride in providing exceptional service and high-quality items, and we want to ensure that you understand our policies.

Saving the planet requires a collective effort, and we’re committed to doing our part! Our 'no free returns' policy is one of the ways we're working to minimize our environmental footprint. Together, we can make a difference!